You may request a return within 30 calendar days after confirmed delivery. Returns remain subject to the conditions below. This policy does not limit rights available under applicable consumer law.

Contact support with your order number, the item concerned, and your reason for return. Provide photos where useful. We will review eligibility and, when approved, provide the return destination and instructions. Do not automatically send items to our registered company address.

For a preference-based return, items should be unused, unwashed, unaltered, and in their original condition, with applicable labels, accessories, manuals, protective components, and original packaging. Pack all parts securely to avoid damage in transit.

Outdoor products should not show signs of field use, contamination, moisture damage, or modification for a preference-based return. These conditions do not exclude a claim for an item that was defective, incorrect, or not as described.

Review listing dimensions, capacity, materials, and compatibility before buying. Screen settings and lighting may affect perceived colors. Minor variations do not remove your rights if an item is materially different from its description or is defective.

Customized or personalized items and items clearly marked as final sale may be excluded from preference-based returns where permitted by law. Opened or used hygiene products, including earplugs and eye masks, and used or contaminated water filters may be ineligible for preference-based returns for hygiene reasons. Applicable defect and consumer-law rights remain unaffected.

Contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Reporting within 7 calendar days helps us investigate, but does not shorten any applicable legal rights. Include relevant photos and retain packaging where possible. Confirmed problems attributable to us will receive an appropriate solution without additional costs caused by that error.

For preference-based returns, the customer is responsible for return shipping costs. For a confirmed error attributable to us, we will arrange an appropriate return or other solution without requiring you to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless required by law or otherwise agreed. No restocking fee is charged for an approved return.

Follow the approved instructions and use secure packaging. A tracked service is recommended; retain proof of postage. Please do not send items cash on delivery or to an unconfirmed return address.

When a return is required, we inspect the returned item and notify you of the result. Approved refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.

Refunds are normally issued to the original payment method. The amount depends on the approved return, applicable shipping charges, and any amounts required by law. We may resolve some verified product issues without requiring a return; support will confirm the process.

Contact us to request an exchange. Availability depends on stock and the reason for exchange. We will confirm whether a replacement or a return followed by a new purchase is appropriate.

Contact us as soon as possible. Cancellation cannot be guaranteed after processing or shipment preparation begins. No cancellation fee is charged when an order is successfully canceled before fulfillment.